Terms of Sale

It is important that you read these Terms of Sale carefully before ordering any products or services from our website and ensure you understand them.

All orders for products and services on the Metriful website at https://metriful.com accepted by Metriful Ltd are subject to these Terms of Sale.

Please note that before placing an order with us, you will be asked to agree to these Terms of Sale by ticking a box just before you checkout. Please understand that if you refuse to accept these Terms of Sale, you will not be able to order from our website.

Please make sure the email address you provide us with is correct and your mailbox is in proper working order. All order confirmations and acceptances are sent to that email address. Please check any spam folders you may have for order communications.

We suggest that you print a copy of these Terms of Sale or save them to your computer for future reference.

Metriful reserves the right to decline to trade with any company or person. Metriful may decline to accept any order, whether or not payment has been received, by giving notice of non-acceptance to the customer by telephone or email. Further, Metriful may cancel orders which have been accepted by giving written notice of such cancellation to the customer by telephone or email. If Metriful rejects or cancels an order for which payment has been taken, it will refund the full amount to the customer as soon as reasonably practicable.

No orders shall be accepted from persons under the age of 18.

All products displayed on this website are subject to availability and all orders are subject to acceptance.

Once you submit your order, we will send you a confirmatory email to acknowledge that we have received your order and that your order has been accepted by us. At this point the contract between us is formed and we will process the payment details you have given to us to take payment for your order.
You will receive a further email from us confirming despatch of the goods to the shipping address you have requested.

You should check each email for accuracy and let us know immediately if there are any errors.

When you submit your order, you are offering to buy the goods at the price set out in the order. Prices are checked regularly. However, if we find the price has changed, or that there has been a pricing error when we receive your order, we will contact you and ask if you wish to proceed at the correct price.


Goods as supplied may have minor differences in appearance compared to the images shown on our website. This does not affect the function, effectiveness or specification of the goods.
If there are any problems with your order (for example, we don’t have the products you wanted in stock, we can only fulfill part of your order, or we find the price has changed), you will be contacted by us.
If you have any problems with your order, please contact us at support@metriful.com

Please be advised that we are unable to rectify mistakes you have made on your order so do check it carefully before checking out. Please see the Cancellations, Refunds and Returns Policy for your rights to cancel.

Ownership of the goods will pass to you on delivery.

Nothing in these Terms of Sale excludes our liability (if any) to you for:

  • personal injury or death resulting from our negligence;

  • fraud;

  • any matter which it would be illegal for us to exclude or to attempt to exclude our liability.

We shall not be responsible for any delay in, or failure of, performance of our obligations under these Terms of Sale arising from any event beyond our reasonable control. This condition does not affect your legal rights.

If any event beyond our reasonable control takes place that affects our performance of our obligations we will notify you as soon as possible and our obligations under these Terms of Sale will be suspended and the time for performance extended for the duration of the event outside our reasonable control.

If any provision of these Terms of Sale is found to be invalid or unenforceable by a court, it will be deleted from the rest of these Terms of Sale, which shall remain unaffected.

No delay or failure by us to exercise any powers, rights or remedies under these Terms of Sale will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies prevent any other or further exercise of them.

The Contract and all communications between us will be conducted in English.

The formation, existence, construction, performance, validity and all aspects whatsoever of these Terms of Sale or of any term of these Terms of Sale will be governed by the law of England and Wales.

Document created 26 June 2020.